Exchange / Return Policy

At Grace A Favor, we strive to provide the best customer experience possible. We understand that sometimes, a product may not meet your expectations or you may need to make an exchange. Please read our exchange and return policy below:

Returns:

If you have any issues with your purchase, please contact us at graceafavorofgod@gmail.com within 7 days of receiving your order. We will review your request and provide further instructions. Please note that we are unable to accept returns for any used or damaged items.

Exchanges:

Currently, we do not offer exchanges for online orders. However, if you received the wrong item or there is a defect, please reach out to us at graceafavorofgod@gmail.com within 7 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

Refunds:

In the event that a refund is necessary, please contact us at graceafavorofgod@gmail.com within 7 days of receiving your order. We will assess your request and provide further instructions. Please note that refunds will only be issued for unused and undamaged items.

Shipping:

For returns or exchanges, customers are responsible for the shipping costs. We recommend using a trackable shipping service to ensure that your return/exchange reaches us safely. Once we receive your returned item, we will process your request as quickly as possible.

Quality Control:

At Grace A Favor, we take pride in the quality of our products. Each item goes through a thorough inspection process to ensure that it meets our standards. If you believe you have received a defective product, please contact us at graceafavorofgod@gmail.com. We will investigate the issue and work with you to find a solution.

Contact Information:

If you have any questions or concerns regarding our exchange and return policy, please feel free to reach out to us:

Email: graceafavorofgod@gmail.com

Instagram: @graceafavorofgod

Tiktok: @grace_a_favor_of_god

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